Quick links
Knowledge Base
Browse our knowledge base to find answers to your questions. You can also search for specific topics using our search form.
Get in touch
If you can't find what you're looking for, you can contact us. We're always here to help.
Browse our Topics
Browse our knowledge base to find answers to your questions.
Get in touch with us
Can't find what you are looking for? No worries, Our staff is always here to help you solve the problems you are facing.
Submit a ticket
Frequently asked questions
Below you will find answers to the questions we get asked the most about our products.
-
What distinguishes a Bank and PSP from a KalletPay Marketplace?
A fintech platform like KalletPay provides a digital solution for managing online stores and payments. KalletPay enables businesses to create online stores, list products, and receive payments globally. It integrates various payment gateways and offers additional features like invoicing, fundraising tools, and financial insights. KalletPay partners with licensed banks and PSPs to offer its services but is not itself a bank or PSP. It relies on these partners to handle regulatory requirements and protections, including CBN, FDIC, NDIC membership, PCI DSS compliance, and other necessary financial licenses. As a fintech platform, KalletPay delivers innovative digital solutions while its bank and PSP partners manage the regulatory and security aspects of traditional banking and payment processing.
-
How is my fund protected?
KalletPay protects your money through partnerships with licensed banks and PSPs, adhering to strict regulatory standards and compliance requirements. We use advanced security measures, including encryption and fraud detection, to safeguard your data and transactions. Our platform also complies with relevant financial regulations to ensure your funds are managed securely.
-
Are payouts through your platform fast and safe?
Yes, payouts through KalletPay are both fast and safe. We ensure quick processing times with most transactions settled within 1-2 business days. We use advanced security measures, including encryption and fraud detection, to ensure that all transactions are secure. Additionally, we partner with licensed banks and PSPs that adhere to strict regulatory standards to further protect your funds and ensure safe and reliable payouts.
-
Are my data protected?
At KalletPay, safeguarding your personal information is a top priority. We are committed to transparency about our data practices, including how we collect, utilize, and store your personal data. Our privacy policy provides clear information on what personal data we gather, our lawful reasons for processing this data, and how we ensure its proper handling and protection. We take data protection regulations seriously and implement robust security measures to keep your information safe. You can feel confident entrusting your personal data to KalletPay knowing we value data privacy and work diligently to earn your trust through our transparency and vigilance.
-
What IDs can I signup with on KalletPay?
To sign up on KalletPay, you typically need a valid government-issued ID, such as a national ID card, passport, or driver’s license. For businesses, additional documentation like a certificate of incorporation or business registration may also be required. KalletPay employs strong security measures to protect your personal and business information throughout the registration process, including encryption and secure data handling protocols to safeguard your identity and documents.
-
Do you offer virtual & physical cards?
Yes, KalletPay offers both virtual and physical cards in NGN and USD. Business users can create business cards in NGN through their KalletPay dashboard, while USD cards are available via our API for businesses that integrate it into their website or mobile app. Both types of cards come with robust security features to protect against fraud and unauthorized transactions, ensuring safe and secure usage.
-
Do these cards work with Apple, Amazon, Netflix, Paypay other services and websites?
KalletPay cards can be used widely, with the exception of restricted merchant categories. Cards are not enabled for use on websites categorized as pornographic, illegal, or promoting illicit activities. This restriction helps us uphold ethical business practices. Aside from these limited prohibited categories, KalletPay cards remain functional for any other online or in-person transactions. Our users can feel confident using their cards for everyday purchases knowing we’ve implemented reasonable restrictions to align with moral business standards.
-
What more can I do if my attempt to make a payment on a website failed?
Before adding your KalletPay card to PayPal or other platforms, first ensure your card is funded. These sites often perform a small test transaction during card registration, so the card needs to have a balance. If the website accepts PayPal, try that payment method instead, as it is generally successful. For step-by-step instructions on adding your KalletPay USD virtual card to PayPal, please follow or copy this link: [How to Make Payment on Popular Site]. Pre-funding your card and using PayPal when available are useful tips to facilitate smooth payments with your KalletPay card.
-
What currencies can business users withdraw and receive directly to their bank accounts using KalletPay payout?
At this time, KalletPay allows business users to withdraw and receive funds only in NGN (Nigerian Naira) and RM (Ringgit Malaysia) to their bank accounts. We are actively working on expanding our capabilities to include additional currencies. Although currently limited to NGN and RM for withdrawals, we are committed to improving KalletPay by adding more currency options in the future. This will enable business users to manage and move their earnings internationally in a wider range of currencies directly through their KalletPay accounts, enhancing flexibility and convenience.
-
What is the withdrawal fee?
Contact KallePay
-
Chargeback & Dispute?
We advise customers to carefully verify policies before attempting to use KalletPay’s virtual & physical cards on a website or platform. KalletPay does not process chargebacks or disputes. Customers are responsible for ensuring the intended card usage does not violate policies that could risk complaints, reversals, chargebacks, or other liabilities for KalletPay, its partners, other customers, or the customer themselves. Usage on prohibited high-risk merchant categories occurs at the customer’s own risk, and KalletPay cannot be held accountable. Please assess risks thoroughly prior to card use to avoid potential disputes or issues. Your prudent self-checks help maintain a smooth, compliant user experience for all.